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The Coaching and Consulting Process

What is the Coaching and Consulting Process? 

My career in mental health started in 2009 as a suicide counsellor. After having accumulated more than a decade of experience, I feel the call towards something more spiritual, creative and holistic. That was when I decided to step away from traditional psychotherapy and evolve my practice into consulting and coaching; something not confined by the medical model, which often focuses on what is “wrong” with a person rather than what they actually need. I don’t believe there is anything inherently problematic with anyone, but their neurodivergent trait or trauma may cause them to be a misfit within the environment they are in.

Before I lay out any ‘steps’, it is important to note that our coaching journey will be tailored specifically to your unique needs and goals. I do not have a ‘standardised protocal’ that applies to everyone because everyone is different. The best way is to get to know you and find out what best resonates with you.  For example, if you tend to intellectualize a lot and tend to be a rational thinker, you may prefer to be convinced by logic. But you may also want to explore something more intuitive, creative, and poetic.

The Roadmap

Although the process is often organic and non-linear, categorizing the change process into the following phases might help clarify what happens:

Getting to know your blockages

To begin our process, our focus will be on understanding the challenges that prevent you from fully embracing your best self. We will work towards identifying old survival strategies, behaviors, and thinking patterns that no longer serve you. These patterns may exist in your subconscious, manifesting as mind-imagery, specific memories, and deep-seated feelings associated with certain beliefs such as, ‘People will always betray me in the end,’ ‘I can never trust anyone,’ or ‘I do not fit in anywhere.’ It’s possible that you have developed destructive habits or self-sabotaging patterns as a way to cope with the wound of being told you are ‘too much’ all your life.

You might have encountered terms like ‘Defenses,’ ‘Negative Automatic Thoughts,’ ‘Life Traps,’ ‘Maladaptive Schema,’ ‘Inner Critic,’ or ‘Negative self-talk’ in previous therapy or counseling experiences. To keep things simple, I refer to them as ‘blockages.’ These blockages come in various forms, shaped by your unique personal history.

During this phase, we will work collaboratively to gain a better understanding of the aspects of yourself that you dislike or wish to change. As we progress, you will begin to experience a softening of inner tension and conflict. For example, I may invite you to envision your inner critic as a person—describing their appearance, voice, or mannerisms. We may explore how your inner criticism takes shape, size, form, or color. Additionally, we might explore the bodily sensations associated with feelings of shame and even consider visualizing and drawing them on paper.

Bouncing Back and Integrating

Once we have identified your blockages, our focus will shift towards managing and, in some cases, transforming these challenging aspects of you. Our goal is to reduce instances where you feel overwhelmed, eliminating the need for avoidance or compensatory behaviors like overeating, overspending, or other destructive habits. Instead, we aim to integrate the more vulnerable parts of you rather than rejecting them. Simultaneously, we recognize the importance of addressing the undisciplined, rageful, and destructive aspects within you, working towards taming or transforming your inner critic.

Lasting change requires more than just intellectual understanding; it necessitates a relational experience. To access and work through your blockages, we may employ experiential processes such as visual imagery or homework assignments. This step has the potential to be life-changing, but it can also be quite challenging.

Building Your Internal Strength

Our primary goal is to help you develop a strong sense of self that will provide lasting resilience in all areas of your life. Through a series of solution-focused questions and explorations, we will examine how you can cultivate inner strength and self-care on practical, emotional, interpersonal, and spiritual levels. Our intention is for you to fully internalize and integrate these newfound capacities, enabling you to effectively manage your emotions, behaviors, and relationships long after our coaching sessions have concluded.

– Practical: Balancing burnout and boredom, learning self-soothing techniques, providing support for your lifestyle, structuring your life effectively, establishing healthy boundaries, navigating workplace dynamics, managing procrastination, changing your relationship with money and assertiveness, and developing strategies for building a congruent career.

– Emotional: Developing a positive relationship with your emotions, learning to navigate emotional storms, and effectively managing destructive behaviors.

– Interpersonal: Living authentically, honoring your values, assertively communicating your needs, having your deepest desires acknowledged and respected, and being seen and accepted for your true self.

– Spiritual: Cultivating trust in life, accessing your creative resources, and discovering your unique place in the world.

Moving Towards Your Full Potential

I hope you can find a place in the world where you are tolerated and celebrated. By this phase, I should know you well enough to work with you to find your strengths based on your personality and unique personal story. We can work towards maximizing your potential by getting in touch with your gifts.

As you embrace your unique qualities, I hope you can learn to trust your unique ways of relating to the world and connect to what you have to offer. Themes such as authentic existence, the meaning of life, and the purpose of being come to the foreground of awareness as you embark on the journey toward self-actualization. Furthermore, I want you to build a life around your values, so you do not struggle with inner conflicts that pain your soul. We will explore your deeply held values and utilize them as a compass for making meaningful choices and decisions. Value-coaching empowers you to align your actions with what truly matters to you. The work in this aspect may also include practical ways to increase productivity and optimize your health to facilitate your creativity. This may involve learning from artists and others who have achieved success.

In a Nutshell

To recap, our goals include, but are not restricted to the following:

1. Knowing your personal history and patterns well enough that when you fall back to old survival strategies or mind traps, you can wake up in reactivity and not let it run the show.

2. Knowing your emotions well enough that when they come up, you can recognize, name, and know what to do with them.

3. Stay connected with others whilst being true to yourself.

4. Being empathic with others without losing your boundaries.

5. Knowing your unique strengths and gifts to live a fuller life.


The Path from Healing to Thriving

People who identify as being emotionally intense and sensitive tend to experience their day-to-day life more vividly and intensely.

The following Roadmap illustrates some potential milestones or markers you will hit on the journey from healing to thriving. They serve as a guideline for our coaching process. These are not steps to be achieved in a linear sequence – after all, the process is cyclical, back-and-forth, and unique to you.

1. Addressing the Past that Holds You Back

  • Heal the wounds of being told that you were ‘too much’, ‘too dramatic’, ‘too intense’, ‘too sensitive’, ‘too…’
  • Acknowledge the unmet needs in your early years.
  • Identify self-sabotaging behaviors (e.g. overeating/ ‘lashing out’) and beliefs that no longer serve you (e.g. ‘People will leave me when they see the real me’).
  • Deal with overwhelming sadness, rage, and other reactivity triggered by those who are close to you.
  • Healthily mourning the lack/ loss of the ‘what might have been’: Letting go of the resentment about not having the perfect childhood, the ideal parents…, and being at peace with your family as they are now.
  • Identify if you have ever been ‘parentified’ – Were you put into the role of being a parent to your own parents, instrumentally or emotionally?
  • Manage the voice of your inner critic and the internalized sense of shame.
  • Be able to express and assert your needs and wants in the world.

2. Becoming Emotionally Resilient

  • Locate or develop a sense of safety within yourself.
  • Understand the values and functions of intense emotions, and honour them.
  • Dance with impermanence in life: Knowing that pain is inevitable in life and that it is human to be thrown off course sometimes. When that happens, rest in faith that you will be able to bounce back.
  • Have an expanded ‘window of tolerance’ for feelings, so you are not triggered into states of hyper-arousal (acute stress, rage, tension, and panic) or under-arousal (dissociating, disconnecting, feeling empty and depressed).
  • Come to terms with the unavoidable ‘givens’ of human existence, That things are constantly changing, life is not always fair, losses and death are part of life, and we cannot control everything.

3. Finding Authenticity and Power in the World

  • Explore your values and beliefs, and craft out what ‘living in alignment’ looks like for you.
  • Reconnect with your sense of power, heal from the Imposter Syndrome or the fear of success.
  • Let go of who you think you should be and embrace who you are.
  • Optimize your creativity and work performance.
  • Being ‘skillfully authentic’ in groups and relationships:  Allowing your real self to be seen and accepted without prematurely exposing yourself when it is not safe/ appropriate to do so.
  • Find and go where you are celebrated, not just tolerated.
  • Understand and recognize human dynamics such as toxic envy and passive aggression.
  • Become aware of and find ways to preserve your personal, emotional, and energetic boundaries.

4. Bringing Passion and Vitality Back Into Your Heart

5. Actualising Your Creative Potential

  • Express yourself creatively in a chosen vocation that is aligned with your values, beliefs, and talents.
  • Transform your existential angst into a sense of mission and purpose.
  • Find your diverse and multiple callings without feeling like you have to ‘focus’ or restrict yourself.
  • Relinquish the need to have life pan out exactly the way you wish it to be, and tune into your intuitive wisdom.
  • Alleviate the endless sense of urgency and restlessness, and trust that your life is unfolding in the perfect order.
  • Have a sense of trust in something bigger than yourself. Develop a spiritual understanding that the work is being done not ‘by you’, but ‘through you’, and have fun and enjoy the ride.

There is no need to feel deflated if some of these themes seem unreachable to you right now. Emotional healing and spiritual maturity are lifelong paths that each of us can achieve through commitment and continuous practices. People’s lives change as they progress in their own stages of self-realization.


My Style of Communication

When working with my clients, I have a direct style of communicating. I may challenge you to consider things you had not considered before or point out certain blind spots and shadows. While my intention is to help you make progress and gain new insights, perspectives, and strategies to achieve lasting changes, I appreciate that not everyone is comfortable with this level of directness.

I believe in the power of our relational space. Whilst you may initially find ‘taking up space’ challenging, I still hope you can eventually use our time together to freely express yourself freely and safely without overly editing yourself-  something you may not have been able to do in other areas of your life or during your childhood.   I know it can be hard to step outside of your comfort zone, but it may be necessary to break through the barriers that have been holding you back.

My role is that of a guide and partner on your journey. Together, we’ll share ideas and knowledge, but you’ll always be in control of the direction we take. My ultimate goal is to empower you with the skills and confidence to take charge of your life.

Please note that while coaching can be a powerful tool, it’s not a substitute for professional mental health care. If you’re struggling with severe mental illness, feeling suicidal, or require significant psychiatric input, please make sure you already have the necessary support in place.


“Perhaps everything that frightens us is, in its deepest essence, something helpless that wants our love.”

— Rilke

My Training

More than a decade ago, I received a Master in Mental Health from The School of Medicine at the University of Queensland, Australia; through this training, I understood most mental health diagnoses and how to work with them. Although I am no longer working within the mental health system, this training has been invaluable in helping me understand human psychology. Later, I wished to add a spiritual dimension to my work and understanding of the work, so I pursued a Master in Buddhist Studies. It was not an easy journey but I am glad to have dabbled in this school of ancient wisdom. It has given me an enriched understanding of human suffering and ways to alleviate it. After Buddhism, I pursued a Certificate in Jungian Studies and continued to integrate what I have learned to add a spiritual dimension to my work.

In my years of practicing as a therapist, I have pursued training in various modalities, many of which are integrative and highly adaptable. Mainly, I am trained in Schema Therapy (which combines psychodynamic thinking with gestalt technique and behavioral change strategies), Mentalization-based Treatment Practitioner (which brings together aspects of psychodynamic, cognitive-behavioral, systemic and ecological approaches), Philosophical Counselling (I am trained in Logic-based Therapy, a philosophical variant of rational emotive behaviour therapy), and Mindfulness-based Cognitive Therapy (combining Buddhist wisdom with somatic elements and cognitive therapy).

I have also received training in Jungian Psychology, EMDR (a classic, evidence-based trauma treatment), Sandtray therapy, and The Enneagram.

(For more about my training and background, please see here)


Philosophy and Theories

Psychodynamic Theories

Being ‘psychodynamic in my thinking’, means I believe in getting to the roots of your current challenges and the power of insights as a proponent for change. We want to create a safe and non-judgmental space for you to explore how you might be projecting ideas from the past onto your current relationships and how that affects how others relate to you. We will look at some survival strategies you have adopted and see how they have served you and how they may hold you back. For example, do you sabotage relationships so others can’t abandon you? Do you tend to withdraw and disengage when there is conflict? Do you suppress certain feelings and use self-numbing or addictive behaviors to cope? Do you act in an extra people-pleasing way when you are angry? By freeing you from emotional burdens from the past, it is hoped that you will free up energy that can be used to reach your creative potential in the future.

Please note that I may use psychodynamic theories to understand your past and present, but I do not practice classical psychoanalysis. It will not be a ‘blank-slate approach. (This is when the therapist holds back from facial expressions or saying anything in order to encourage projections from the client)  I will provide feedback and insights, and we will have a back-and-forth. Sometimes, if I think it would benefit you, I may disclose something about myself, and you will get to know more about me.

Jungian Theories

Jungian theories also inform a big part of my thinking; ideas such as the Persona, Shadow, and Individuation help me understand your challenges and how to move forward. We may also employ creative techniques to explore your unconscious and look at the symbolic meaning of your dreams and emotional landscape. (For more on Jung, here are my interviews with Jungian Analyst James Hollis and Gary Trosclair.)

Systemic and Family System Theories

Psychodynamic theories help us understand what is happening inside of us, but we deal not only with the intra-psychic but also the interpersonal. This is when System theories come in. The fact is that we do live amongst others, so how relationships play out in different groups (family, friendship groups, workplace, political and cultural systems) will inevitably have an impact.

For example, as a sensitive and intense person, you might have been unconsciously ‘elected’ by your family to take on the role of a caretaker, the ‘capable one” who is not allowed to break down. Or, on the contrary, you were framed as the family scapegoat or black sheep. These roles would have impacted your view of yourself and your ability to achieve happiness and success today.

Taking on a system theory perspective, we will identify deeply entrenched patterns in your relationships and the role you have taken on within systems. Usually, we carry one set of patterns and apply that to most aspects of our lives, so understanding your family dynamic, for example, may help us resolve problems in your work and your marriage.

Experiential work

Sometimes, talking through things is enough, but certain experiential exercises can reinforce our insights and hopefully help you shift on an emotional, embodied level. Activities such as visual imagery, journaling, and role-play may be used. The goals of them are to allow you to get to know different parts of yourself and integrate them so you feel fewer inner conflicts.  I may give you homework with the same goal of helping you to integrate your shadows and become more self-actualized.

Using Our Relationship

It turns out, that many of us often repeat dysfunctional relational patterns from the past. You may notice yourself repeating specific behaviors or emotional patterns in many of your relationships, such as being a people-pleaser, being competitive, having the tendency to ‘push-pull’, idealizing others initially, then being disappointed later, etc. You may also have specific life scripts (e.g. ‘I am not lovable’, ‘people eventually get annoyed with me as I am too much’) that pervasively affect how you interact with others. This tendency is known as repetition compulsion.

People often feel an inner compulsion, bypassing logic, to repeatedly expose themselves to conditions reminiscent of the original hurt. A cliche example is how we are always eerily attracted to people who resemble our parents or treat us like our parents. This happens partly because, as humans, we all seek familiarity. We may also repeat the same pattern because we have internalized ideas about how we deserve to be treated. At the core of this repetition is actually your deep desire to thrive— you want to repeat the same beginning but have a better ending.

One of the biggest goals of our relationship is to offer you a safe place to discuss what keeps you stuck and how to help you move forward.  In an ideal situation, through authentic exchange and even a few ruptures and repairs, you get to internalize a new experience about who you are and how others see you. This process requires commitment on both parts and is not easy. After all, if you have been hurt or betrayed, feeling raw again with another person is exactly what frightens you. But what is the most bitter is also the best medicine. When done well, this is one of the most potent change agents. (If you are interested in this subject, here is a conversation I had with Psychologist Jon Frederickson about the fear of being hurt and the anxieties we have when opening up to someone new)

Changing through experience is essential and powerful because intellectual insight alone is often not enough. This is something that underlies whatever it is that we ‘do.’ Essentially, having a relational experience can rewire hardwired neuropathways in our brains. This has now been validated by research.

In a nutshell, a productive and solution-oriented experience can give you a powerful, first-hand experience that challenges distorted self-beliefs and behavioral patterns that were residual from your past hurts and limitations. It opens the doorway to building secure and stable relationships with people in your life and more peace and freedom.


There will be days when you feel too alone, your baggage feels too heavy, and the journey seems too long.

These are the times to focus on nothing but the next smallest step, simply putting one foot in front of the other.



We must be willing to let go of the life we planned so as to have the life that is waiting for us

– Joseph Campbell 


How Often Do We Meet?

I do not have a fixed rule about the frequency of our meetings.

The old gold standard of having weekly (or more frequent) sessions is arbitrary and does not reflect authentic and unique individual needs. Yes, sometimes, having some regularity can help us settle into an emotional rhythm. However, a weekly set-time schedule may seem undoable in our fast-moving modern world, where you might already feel stretched in multiple directions with financial, life, and work demands.

If we were to meet less frequently, I might offer certain ‘reflection prompts,’ specific homework or exercises so that the work continues in-between sessions.

In the initial stages, many find it beneficial to have sessions every two weeks or weekly as it helps build trust and deepen the understanding between us. However, this frequency can be adjusted as we progress in the coaching process.

When it comes to the frequency of our coaching sessions, it can be likened to going to the gym for a physical workout. Just as we train our muscles regularly at the gym, the effects are not immediate. It takes time, typically around a month or so, to feel the benefits and witness changes from within.


How do we meet?

eggshell consulting

We will be meeting online.

I work with people from around the world, and will always work to accommodate our time differences.

For the meetings, we can use Skype, Zoom, or doxy— a secure platform that uses end-to-end encryption.

In the digital age that we live in, we have lost certain structures and stability, but at the same time, technology gives us new options.  My practice went through a few technological transformations since it started as ‘Eggshell Therapy’ in Southwest London. It later moved to the Chelsea and Kensington district of London and is now a fully online practice.

Just like how you can now find your tribe across the world, online working allows you to access a worldwide community of helping professionals. You are now free to look for someone whose work suits your needs as a unique person or whose words you have a deep resonance with. Rather than being limited geographically, you now have the option to have a transformative relationship with whom you can genuinely relate.

Many people have found meeting from home allows them to feel safer. Opening your life story up to someone new is never easy, especially if your early experience had not allowed you to develop a sense of safety and security in the world. Being in the comfort of your own home can enable you to feel more at ease and in control so that you can open up at your readiness.

Although we cannot see each others’ full bodies, we also get to cut out unnecessary distractions. I can focus on other subtle details, such as your tone of voice and changes in your facial expressions, which can be incredibly useful. In fact, the up-close focus of a video call can sometimes feel more intimate than an actual face-to-face session.


How much?

It will be GBP 180 per session.

After booking the first session, you will receive an email confirmation with all the logistical details.

Using a credit or debit card, you can book your session with a secure online process.

With less than 24-hour notice, my cancellation policy is to collect the agreed amount of payment.


For how long?

The duration very much depends on what you are after. Some people just want one or a few coaching sessions/ consultations for specific issues, others sign up for a course of 8-10 sessions, or longer-term, open-ended work.

I understand your desire to see changes fast. You may have read online or in books that there is no ‘quick fix’ for the particular issue you face. This may be true, but it is entirely possible to attain deep insights or experience rapid shifts in a short period of time. These shifts can then be consolidated via other means, such as less-frequent follow-up sessions, books, email support from me, or being around the right people in your life.  Our goal is to effectively equip you with the needed insights and capacity, so you can be free to live a full life as soon as possible.

I encourage you to trust your instinct and your ability to discern. If you decide halfway through that it doesn’t work for you, you have the full right to withdraw and I will respect your decision.

If you are contemplating doing the work to look inside, work through past wounds and address deep existential issues, I must congratulate you on your courage and commitment to reaching your thriving potential. You deserve to live a life where you don’t have to carry your emotional burdens for life or deal with everything on your own without help.

I look forward to hearing from you!


Click here to contact Imi



I know but one freedom, and that is the freedom of the mind.

Antoine de Saint-Exupery

Imi Lo
Consultant and Author at Eggshell Therapy and Coaching | Website

Imi Lo is a mental health consultant with extensive experience in mental health and psychotherapy across diverse international settings. She specializes in working with highly sensitive, intense and gifted adults. Her books, 'Emotional Sensitivity and Intensity' and 'The Gift of Intensity' are internationally acclaimed and available in multiple languages. She integrates psychological understanding with both Eastern and Western philosophies, such as Buddhism and Stoicism.